Frequently Asked Questions
Welcome to our help hub!
Below are answers to the questions we hear most often. If you don’t find what you’re looking for, just email us at [email protected]—we’re always happy to help.
Order & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. U.S. delivery takes 3–7 business days; international orders take 5–21 business days, depending on location. You’ll receive tracking info as soon as your order ships!
Q: Do you ship internationally?
A: Yes! We ship to over 50 countries. Shipping rates and delivery times vary by region—see our Shipping & Delivery page for details.
Q: Can I change or cancel my order?
A: We process orders quickly to get them to you faster! If your order hasn’t shipped yet, we may be able to adjust it. Please contact us immediately at [email protected].
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns of unused, undamaged items in original packaging within 30 days of delivery. Final sale and personalized items are not eligible. Learn more on our Returns & Refunds page.
Q: How do I start a return?
A: Just email us with your order number! We’ll send you simple instructions—and a prepaid label for U.S. returns.
Q: Can I exchange an item?
A: Absolutely! Let us know which style or size you’d prefer, and we’ll arrange your exchange once the original item is returned.
Products & Care
Q: Are your hair accessories hypoallergenic?
A: Yes! All metal components are lead- and nickel-free, making them gentle on sensitive skin.
Q: How should I care for my Petite Lovelies pieces?
A: Store them in a dry place, away from moisture and perfume. Gently wipe with a soft cloth if needed. Avoid bending delicate pins or combs to preserve their shape.
Q: Do you offer custom or personalized designs?
A: We occasionally open slots for custom bridal sets or small-batch collaborations. Follow us on Instagram [@petitelovlies] or email us to inquire!
Payments & Pricing
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
Q: Do you offer discounts or promo codes?
A: We occasionally share special offers with our email subscribers and social community. Sign up for early access + 10% off your first order!
Wholesale & Affiliates
Q: How do I apply for wholesale?
A: Visit our Wholesale page to submit your application. We work with boutiques, bridal studios, and gift shops worldwide.
Q: Can I join your affiliate program?
A: Yes! If you love Petite Lovelies and have an audience who will too, apply through our Affiliate Program page. Earn 15% commission on every sale.
Still have questions?
We’re just an email away: [email protected]
Or DM us on Instagram [@petitelovlies]—we reply quickly and with care.
Thank you for being part of our little world of loveliness.
— The Petite Lovelies Team
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